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Alfiz Hotel Guidelines for COVID-19 

The safety of our guests and our staff is our highest priority. We comply with the recommendations of the Colombian authorities, and we have introduced new guidelines and an extensive cleaning policy.

We have limited the number of people permitted in common areas, and we have safe distance markers where necessary. We keep an eye on the number of guests eating during breakfast to ensure that seating complies with distance requirements. We have stepped up our cleaning routines throughout our hotel. This means that all surfaces are disinfected and cleaned several times a day.

Physical distancing

We comply with the Colombian health authorities’ recommendations, which currently require a distance of 2 meters between people in public spaces. However, a distance of at least 2 meters is recommended in situations where there is an increased risk of transmission of COVID-19 by droplets or if precautionary principles dictate that special consideration should be taken. The layouts of our rooms and common areas are designed to minimize the risk of spreading infection. We limit the number of people in these common areas: lobby, breakfast area, terrace, pool, etc.

Breakfast service

In the dining room, there will be fewer tables to guarantee a minimum distance between them of 1-2 meters. Two shifts will be stipulated for breakfast service between 07.00 - 08.30 and 08.30 - 10.00 and the guests must reserve their turn at the time of check-in. Tables, menus, and chairs will be frequently disinfected after each service.

Unfortunately big groups can't be served.

Organizing work schedules

We have reviewed our processes for guest services to ensure that we keep contact between staff and guests to the minimum recommended. We also take care to control the flow of guests and to ensure that they don’t stand too close together.

All staff keeps a distance of at least 1 meter from guests, and wherever possible from each other. At check-in and check-out, guests and staff stand on opposite sides of the desk. 

Cleaning policy

We have drawn up a plan for cleaning and disinfection, and we assess the required frequency on an individual basis. This is to ensure thorough cleaning of points of contact frequently touched by lots of different people. We focus particularly on handles, banisters, light switches,  table surfaces, faucets, minibars, payment terminals, computers, tablets, remote controls, etc. 

Restrooms (both for guests and for staff) are thoroughly cleaned at least once a day and more often if we have a lot of guests. The required frequency is assessed on an individual basis. We wash and disinfect all surfaces and points of contact. There are no shared towels in restrooms, etc. – only single-use towels. 

The hotel restricts the use of usually common areas and provides that it only can be used individually by each room max 2 persons, without sharing the session with any other person, prior coordination with the hotel reception: pool, terrace, and jacuzzi, areas that will be used privately. Between sessions the hotel will clean and disinfect these facilities rigorously, according to protocols.

Behavior and hygiene

There is easy access to hand-washing facilities. Hand sanitizer (70-85% alcohol) is available for guests and staff in common areas. All staff and other individuals associated with the company are informed of and comply with the recommendations on good hygiene and appropriate behavior.

All members of staff wash their hands thoroughly or use hand sanitizer (70-85% alcohol) several times during the day, in addition to the usual times for washing hands.

We make sure that each workstation is cleaned when one member of staff leaves and another takes over.

Handling illness and symptoms

All members of staff are informed about what to do if they suspect a case of COVID-19 and if they have been in close contact with someone with symptoms. If they suspect COVID-19, they must inform their immediate manager without delay.

The hotel can refuse admission of people who present symptoms of Covid-19 and will coordinate with the health authorities their transfer to a healthcare center.

All guests must comply with social distancing and the rules and provisions of the WHO, the Colombian Ministry of Health, and the decrees issued by local and national authorities to prevent Covid-19.

Guests that during their stay show symptoms of COVID-19 must self-isolate in their rooms and a doctor must be called to ensure that the situation is handled safely. The doctor will decide when the guest should be permitted to leave their room. 

Overnight stays

We make sure that:

  • Guests receive information about the precautions we take to prevent the spread of infection, including the behavior we expect from our guests on arrival, during their stay and on departure. This information can be sent to guests prior to their arrival or given to them when they arrive.
  • We have the contact details of all guests for the purposes of contact tracing.
  • We have a plan for dealing with guests or staff if they are diagnosed with COVID-19 while staying at our hotel.
  • We air out rooms more than usual between each guest, and we follow our cleaning policy described above.
  • All items such as pens, notepads, and information will be removed from the rooms.

Travel restrictions

International travel restrictions are updated regularly. Please check with your national authorities for more information.